Privacy Policy

1. Information We Collect

Account Information: Name, email address, and authentication credentials when you create an account.

Booking Information: Pickup and dropoff locations, travel dates, passenger counts, luggage details, and special notes you provide.

Payment Information: Payments are processed by Stripe. We do not store credit card numbers on our servers. Stripe’s handling of payment data is governed by its Privacy Policy.

Usage Data: Device type, IP address, and interaction data collected to improve our Service, subject to your cookie consent.

2. How We Use Your Information

• To facilitate ride reservations and connect you with affiliates
• To process payments securely through Stripe
• To send booking confirmations, reminders, and ride updates
• To provide customer support and resolve disputes
• To comply with Florida Department of Transportation reporting requirements
• To improve our Service and ensure platform security

3. Information Sharing

We share booking details (pickup/dropoff locations, dates, passenger count) with the affiliate who accepts your bid. We do not sell your personal information. We may disclose data when required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures including encrypted token-based authentication, secure API endpoints, and regular security audits. Payment data is handled exclusively by Stripe, which is PCI-DSS Level 1 certified.

5. Cookies and Analytics

We use cookies and analytics to improve your experience. Non-essential tracking is gated behind explicit opt-in consent. You can manage your preferences at any time via the cookie consent banner. See our Terms of Service for more details.

6. Data Retention

We retain your account and booking data for as long as your account is active or as needed to provide services, comply with legal obligations, and maintain DOT records.

7. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us via our in-app Support Messaging console or at support [at] floridaairportcar [dot] com.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page.

10. Contact

For privacy questions or requests, contact us via our in-app Support Messaging console or at support [at] floridaairportcar [dot] com.